Shipping Policy

Shipping Policy

  1. Introduction.

For the purposes of this Statement, unless otherwise noted, all references to PredatorDefense360.com (hereinafter referred to as the “Website”) include Predator Combatives, LLC (hereinafter referred to as the “Company”).

  1. Product Availability.

We currently have over 2,300 different models of Combat Shrouds and over 4,000 different models of holsters designed specifically for Shroud-Bearing handguns. This is in addition to the other items we offer through the Website.

Our business plan is to offer fully custom products, at off-the-shelf prices, in short fulfillment times.

Combat Shrouds
Orders for shrouds and other products we manufacture in-house are downloaded to our CNC machine shop five times each day at approximately 7AM, 11AM, 3PM, 7PM and 11PM.

Our machining processes are fully automated. This gives us the ability to manufacture your shroud(s) to any configuration you want within 72 hours or less.

Finishing, anodizing, assembly, testing, packaging and three separate quality inspections can be completed within another 72 hours. Consequently, we make best efforts to have your Combat Shroud purchase ready to be shipped within one calendar week.

Holsters
The holsters we offer on the Website are manufactured by two trusted vendors:

    • DeSantis Holsters
    • StealthGearUSA Holsters

While we do attempt to keep some of our most popular holsters in stock, you should assume that any holster purchases will also be custom made. Production times on holsters range from 1 to 3 weeks, depending on the model.

  1. Partial and Delayed Fulfillments.

We try to keep accurate stock counts and estimated production times for all the products posted on the Website. However, discrepancies can happen from time to time. If, for whatever reason, we are not able to fulfill your entire order in the expected amounted of time, we will contact you and give you the option of waiting for the product, if it will be available in the future, replacing it with a comparable product or having the price of the product refunded.

  1. Packaging Options for Orders with More Than One Item.

Our checkout page gives you the option of having all the items in your order shipped together in one package or split into multiple packages.

If you opt to have all the items in your order shipped together, each item will be pulled from our inventory as soon as it is available and secured in a segregated area until your entire order is gathered. Once an item is committed to an order, it cannot be used to fulfill any other order.

  1. Carrier and Shipping Options.

Shipping costs are calculated and displayed on the checkout page. These costs are based on the weight, dimensions and destination of the order. Payment for shipping is collected at checkout.

The Company reserves the right to change the carriers and shipping options it offers on the Website without notice.

It is your responsibility to select a carrier you know can deliver to your address (i.e., P.O. boxes, military addresses, etc.) Selecting a carrier that cannot deliver to your shipping address could result in additional handling charges.

If we do not offer a carrier that delivers to your shipping address, please do not order through the Website and call our customer service specialist. We will arrange to use a different carrier for your particular order.

  1. Shipment Tracking.

When we transfer your package(s) to the carrier, you will receive an email with a tracking link that allows you to follow the progress of your shipment, based on updates from the carrier.

  1. No warranties.

The Company does not warranty any carrier’s delivery times, reliability, etc. Nor are we responsible for any damages that may result from a late or failed delivery.

If a delivery time has exceeded the forecasted time, please contact us, so we can start an investigation.

    • Process for Products Lost in Transit – We will process a refund or replacement once the carrier has investigated and confirmed the package was lost.
    • Process for Products Damaged in Transit – If possible, please reject any damaged package from the carrier and contact our customer service specialist. If the damaged package has been delivered, please contact our customer service specialist immediately. We will process a refund or replacement as soon as the carrier has completed their investigation into the claim.
  1. Cancellations.

An order can be cancelled any time before it has been shipped. After which, it needs to go through our return process. (Please see our return and refund policy.)

  1. Contact Information.

The Company welcomes your questions or comments regarding this Shipping Policy. Please feel free to contact us at:

Predator Combatives, LLC
876 South Apple Grove Lane
Pleasant Grove, Utah 84062

Email Address: info@PredatorDefense360.com
Telephone number: 801-473-2949

 

Effective as of April 05, 2020