Introduction.
For the purposes of this Statement, unless otherwise noted, all references to Predator-Defense.com (hereinafter referred to as the “Website”) include Predator Combatives, LLC (hereinafter referred to as the “Company”).
Lead Times.
- Combat Shrouds
The Website gives customers the ability to customize the design of their shroud to one of eighteen general configurations, which are specific to the make and model of their particular handgun.
Each of these general configurations can be further tailored to accommodate particular lights and lasers that we support.
Consequently, your shroud will usually be custom made to your specifications, and lead times can vary.
At the time of your order, we will post a “best-efforts” estimate of how long we expect it will take to mill, dimension-test, surface finish, anodize, assemble, bond, quality check, and package your shroud.
This estimate is displayed on the checkout page, which you are required to acknowledge before checking out.
- Holsters
The holsters we offer on the Website are made by trusted manufacturers we partner closely with.
These manufacturers have custom molds specifically designed to fit handguns that have our shrouds mounted on them, with and without lights we support.
While we try to keep the most popular holsters in stock, some configurations, particularly for light-bearing handguns, may also be custom made to your order with their own lead times.
Partial and Delayed Fulfillments
If, for whatever reason, we are not able to fulfill your entire order in the expected amount of time, we will contact you and give you the option of waiting for the product(s), replacing it with a comparable product(s) or having the price of the product(s) refunded.
Carrier and Shipping Options.
Shipping costs are calculated and displayed on the checkout page. These costs are based on weight, dimensions and destination of the order.
The Company reserves the right to change the carriers and shipping options it offers on the Website without notice.
It is your responsibility to select a carrier you know can deliver to your address (i.e., P.O. boxes, military addresses, etc.) Selecting a carrier that cannot deliver to your shipping address could result in additional handling charges.
If we do not offer a carrier that delivers to your shipping address, please do not order through the Website. Instead, call us to arrange delivery of your particular order.
Shipment Tracking
When we transfer your package(s) to the carrier, you will receive an email with a tracking link that allows you to follow the progress of your shipment, based on updates from the carrier.
No warranties
The Company does not warranty any carrier’s delivery times, reliability, etc. Nor are we responsible for any damages that may result from a late or failed delivery.
It is the buyer’s responsibility to notify us if a package is “lost” after the carrier’s waiting period has passed. Waiting periods vary from carrier to carrier and depend on the shipping method you choose. For example, a next-day UPS shipment may only require a 2 to 3 day waiting period, whereas some USPS shipments have a 20-day waiting period before a claim can be filed.
- Products Lost in Transit– We will process a refund or replacement once the carrier has investigated and confirmed the package was lost.
- Products Damaged in Transit– If possible, please reject any damaged package from the carrier and contact us. If the damaged package has been delivered, please contact us immediately. We will process a refund or replacement as soon as the carrier has completed their investigation into the claim.
Data Entry Errors
If you accidentally enter the wrong shipping address, there is very little we can do once the order has shipped. We are not responsible for incorrect address entries.
Cancellations
An order can be cancelled any time before it has been shipped. After which, it needs to go through our return process. (Please see our Returns Policy.)
Contact Information.
The Company welcomes your questions or comments regarding this Shipping Policy. Please feel free to contact us by email at info@predator-defense.com or by phone at 801-671-9980.
Effective as of March 1, 2025
