Warranties, Guarantees, Returns and Refunds

Warranties, Guarantees, Returns and Refunds

  1. Unlimited Lifetime Warranty.

First, we offer a lifetime warranty on any and all material or craftsmanship defects for every product we manufacture.

We have a 100% in-house inspection protocol and we insure all our shipments. So please, if something slipped through the cracks, call us at 801.473.2949, email us at info@PredatorDefense360.com or use our contact form to let us know what went wrong. We’ll replace it, fix it or get you a refund for it, to make things right.

  1. 100% Satisfaction Guarantee.

Second, we take what we do seriously. We make personal protection products that are meant to help keep you safe in situations most of us don’t even want to think about.

Try it out. Make sure you like it. If you’re not completely satisfied with it, for whatever reason, you can return it.

  1. Returns.

Third, we give you a full 60 calendar days to evaluate the products we make. So, if you’re buying it as a gift, shipping it overseas to someone down-range or you just don’t want to be rushed, you have plenty of time to put it through its paces.

That said, if you want to be able to return one of our products, it must come back to us in its original condition and packaging. So please keep that in mind while you’re testing it.

We don’t charge penalties, processing fees or restocking fees for properly returned products.

  1. Refunds and Replacements.

Fourth, to get a refund or replacement to you as soon as possible we sort out returns from all other incoming shipments. So be sure to get an RMA (Returned Merchandise Authorization) number from us and a Tracking Number from whoever you use as a shipper. This way we’ll know to look for it and we can contact you if we don’t receive on time.

You initially pay the shipping costs for returning a product to us. And you are responsible for any insurance you want to put on a return shipment. If we don’t receive the product, we can’t process a refund or replacement.

If it’s a warranty issue and you want a replacement:

  • We’ll reimburse you for the return shipping costs.
  • We’ll pay for shipping the replacement to you.

If it’s a warranty issue and you want a refund:

  • We’ll reimburse you for the return shipping costs.
  • We’ll reimburse you for the original shipping costs.

If it’s a not a warranty issue and you want a replacement:

  • You remain responsible for the original and return shipping costs.
  • You pay for shipping the replacement to you.

If it’s not a warranty issue and you want a refund:

  • You remain responsible for the original and return shipping costs
  1. Third-Party Products.

For the convenience of our customers, we’ve curated a collection of third-party products that:

  • Are directly related to the products we manufacture (i.e., holsters, lights, sights, etc.)
  • Have pasted a preliminary review we use to evaluate such products.

While our warranty does not cover third-party products, we do cover them under our return and refund policies described above.

  1. Contact Information.

The Company welcomes your questions or comments regarding our policies relating to warranties, guarantees, returns and refunds. Please feel free to contact us at:

Predator Combatives, LLC
876 South Apple Grove Lane
Pleasant Grove, Utah 84062

Email Address: info@PredatorDefense360.com
Telephone number: 801-473-2949

 

Effective as of April 05, 2020